1. How long will it take to receive my order?

Most orders are processed and shipped within 3–5 business days. Delivery time depends on your location and selected shipping method:

• Domestic orders: Typically arrive within 3–5 business days after shipping.

• International orders: Usually arrive within 1–2 weeks, though customs may cause delays.

 

Please note: Once the delivery reaches your local postal service we can only track your order and we can raise an investigation with our local postal service. 

 

2. Can I return or exchange an item?

Yes, we accept returns and exchanges on non-custom items within 14 days of delivery. Items must be unused and in original condition.

 

Please Note: Buyers are responsible for return shipping unless the item is defective or we have made an error.

 

3. What items are non-refundable?

We do not accept returns or exchanges on custom, Digital Products or personalized items (e.g., engraved or name-specific products), unless they arrive damaged or there was a mistake on our part.

 

4. What should I do if my order arrives damaged?

Please contact us within 3 days of receiving your order. Send us photos of the damaged item and packaging, and we will arrange a replacement or refund promptly.

 

5. How can I track my order?

Once your order ships, you will receive a tracking number by email. Use it to follow your package’s delivery progress. Please email us if you have issues or any concerns with your order. 

 

6. What payment methods do you accept?

We accept all major credit cards, as well as PayPal and Stripe.

 

7. How can I manage my account and orders?

Log in to your account to view order history, track shipments, and manage your information—all in one place.

 

8. Are Digital Products refundable? 

The Digital products are non-refundable items. Some Digital products are templates and editable for personal use and some commercial use. Please check licensing for particular items and you can always email us, for any concerns. 

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​9. Do you Ship Candles and Soaps internationally? 

Our candles and soaps are not for sale internationally at this time due to the packaging and also long distances could  deteriorate the quality of our products. The products are for sale within Australia only at this time. 

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10. What should I do if I experience a technical issue?

If you run into any technical problems, please use our chat feature or send us an email describing the issue. We will work to resolve it as quickly as possible.

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