1. How long will it take to receive my order?

Most orders are processed and shipped within 3–5 business days. Delivery time depends on your location and selected shipping method:

• Domestic orders: Typically arrive within 3–5 business days after shipping.

• International orders: Usually arrive within 1–2 weeks, though customs may cause delays.

 

2. Can I return or exchange an item?

Yes, we accept returns and exchanges on non-custom items within 14 days of delivery. Items must be unused and in original condition.

Note: Buyers are responsible for return shipping unless the item is defective or we made an error.

 

3. What items are non-refundable?

We do not accept returns or exchanges on custom or personalized items (e.g., engraved or name-specific products), unless they arrive damaged or there was a mistake on our part.

 

4. What should I do if my order arrives damaged?

Please contact us within 3 days of receiving your order. Send us photos of the damaged item and packaging, and we’ll arrange a replacement or refund promptly.

 

5. How can I track my order?

Once your order ships, you’ll receive a tracking number by email. Use it to follow your package’s delivery progress.

 

6. What payment methods do you accept?

We accept major credit cards, as well as PayPal and Stripe.

 

7. How can I manage my account and orders?

Log in to your account to view order history, track shipments, and manage your information—all in one place.

 

8. What should I do if I experience a technical issue?

If you run into any technical problems, please use our chat feature or send us an email describing the issue. We'll work to resolve it as quickly as possible.

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*Please Note: We have now resumed delivering to the United States 

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